Refund policy

14-day returns and exchanges

You can return any item within 14 days of receiving your order, without giving any reason. This is your legal right of withdrawal as a consumer in the European Union.

How to start a return

Email us at carloshinoda12@gmail.com with your order number and the item(s) you want to return or exchange. You can also use the EU model withdrawal form, but it is not required — a clear statement by email is enough. We will reply with the return address and instructions.

Please send the item(s) back within 14 days of telling us you want to return them.

Condition of returned items

Items should be unworn, in their original condition and, where possible, in their original packaging. You may be responsible for any loss in value caused by handling the item beyond what is needed to check it.

Return shipping

Unless the item is faulty or we sent the wrong item, the cost of returning it is paid by you. We recommend using a tracked shipping service.

Refunds

We will refund the full amount paid, including the original standard shipping cost, within 14 days of being informed of your decision to return. We may wait until we have received the item(s) back, or until you have shown proof of sending them, whichever comes first. Refunds are made to your original payment method.

Exchanges

Want a different size or model? Email us and we will help you. The quickest way is to return the item you have and place a new order for the one you want.

Damaged or wrong items

If your item arrives damaged, faulty or is not what you ordered, contact us as soon as possible at carloshinoda12@gmail.com with your order number and a photo. We will replace or refund it at no cost to you. This does not affect your legal guarantee rights.