Terms of service

1. Who we are

This online store is operated by CÉLINE D'OR (Carlos Fernandes), Rua Maria e Oliveira, Casa, 2460-743 Vestiaria, Leiria, Portugal. Email: carloshinoda12@gmail.com.

2. Using our store

By visiting our store or placing an order, you agree to these Terms of Service. You must be at least 18 years old, or have permission from a parent or guardian, to place an order.

3. Products and prices

We do our best to show our products, colours and sizes accurately, but small differences may occur depending on your screen. Prices are shown in euros (EUR) and include VAT where applicable. Shipping costs are shown at checkout before you pay. We may change prices at any time, but the price that applies is the one shown when you place your order.

4. Orders and contract

After you place an order, you will receive an order confirmation email. The contract is formed when we confirm your order. We may cancel an order if a product is unavailable or if there is an obvious pricing error; in that case we will refund you in full.

5. Payment

Payment is made at checkout using the methods shown there. Your payment is processed securely by our payment providers; we do not store your full card details.

6. Delivery

Delivery times and costs are described in our Shipping Policy and shown at checkout.

7. Right of withdrawal

As a consumer in the European Union, you have 14 days from receiving your order to return it without giving a reason. See our Refund Policy for how it works.

8. Legal guarantee

All products are covered by the legal guarantee of conformity provided by applicable consumer law. If a product is faulty or not as described, contact us at carloshinoda12@gmail.com.

9. Privacy

We handle your personal data as described in our Privacy Policy.

10. Complaints

If you have a complaint, please contact us first at carloshinoda12@gmail.com and we will do our best to solve it. Consumers in Portugal can also use the Electronic Complaints Book (Livro de Reclamações Eletrónico) at www.livroreclamacoes.pt.

11. Applicable law

These Terms are governed by Portuguese law. This does not take away any mandatory consumer protection rights you have under the laws of the country where you live.